![internet explorer 8 unable to connect to internet internet explorer 8 unable to connect to internet](https://venturebeat.com/wp-content/uploads/2019/09/20190925_142204.jpg)
After all, you are loath to "reconfigure" your entire site.įor the general Internet audience, you'd be better off telling the users that they could/should upgrade to a newer browser. This is in part a design question but more acutely a product and business prioritization question. In my experience, after you launch, you might find you have 500 more important problems than IE7 that you should be spending your time on. (if IE7 usage against homepage is >10%, I'd rewrite the whole thing, if >5% I'd do the easy stuff, if <5%, I'd take no further action I'd encourage you to resist the temptation to hold back on releasing the entire site because some percentage of your potential customers will be unable to access it on some percentage of the devices at their disposal (surely these doctors have phones, personal PCs, newer machines in the hospital), etc.Ģ) Use Google Analytics (or your web analytics platform of choice) to measure just how many IE7 users you are gettingģ) Pop a message for IE7 and IE8 users that acknowledges their less than optimal experienceĤ) Determine a plan for what you will do based on the data you will collect from Google Analytics in advance of collecting it. I'm biased towards not catering to users who are still on IE7 given how old it is and MSFT's lack of support for it. Just enough to clarify the content and make it a bit useable. If you get a small percentage of IE8 users, it might pay to add a little IE8-specific CSS. Don't use a modal dialog, this is not an issue for which you want to break the user's flow. Make sure that the message is added for unsupported browsers, not hidden for supported ones (you don't want it turning up in the Google blurb, or read out by a screen reader). Add a small message saying that the current website looks bad because of an unsupported browser, so that people know this is not how your company normally presents itself.If not, you should fix this, for the sake of all your users and your own sanity in maintaining this website. If you have good separation of structure and style, you will still leave people with a usable website, albeit an ugly one. Turn off all CSS and JS for unsupported browsers, like IE8 and below.
![internet explorer 8 unable to connect to internet internet explorer 8 unable to connect to internet](https://i2.wp.com/www.winhelponline.com/blog/wp-content/uploads/2017/11/store-err-0x80072efd-status.png)
You're on a budget of time, money, energy and patience, and if only 1% of your users use IE8, those resources can be better spent making the site awesome for the 99% of users who have decent browsers. Of course, that doesn't mean you always have to support every inch of your site down to IE6. If all of them use IE8, then today your job sucks and you're making an IE8 site, because that's where the user is. Your only responsibility from a UX perspective is to design an optimal experience within budget constraints and to get it to the user by any means necessary. you may feel like it's their responsibility, but such personal opinions are best left out of interaction design. By expecting your users to know or care about such things as browsers or operating systems you're judging them, and that's how it will feel to them. A modal dialog telling them to upgrade is self-righteous. The last thing you want to do, from a UX perspective, is judge your users.
![internet explorer 8 unable to connect to internet internet explorer 8 unable to connect to internet](https://www.originenergy.com.au/content/dam/origin/blog/liquefied-petroleum-gas-lpg-tall.png)
This is not about who's right, and what's correct. Users can have an enhanced experience in newer ones, but it should still work in older ones.ĭon't blame the user for their situation. It doesn't need to be exactly the same in older browsers. If your target audience cannot access the site then that is not their fault, it is your fault for not doing your research and considering them in the first place, therefore you should suck it up and address the problem directly. Therefore showing them a broken site and a dialog telling them to fix the situation themselves by installing a new browser when that's not something they are even able to do is just a double punch to the face.ĭepending on what your site actually does, it's unlikely that it is impossible to make it work in older browsers. It's not something the individuals in the institution can likely do anything about (firewalls, locked down machines preventing installs etc). is a very costly exercise, so you'll likely find that many similarly sized places have the same situation. Performing an entire refresh of the OS, browers, hardware etc.
![internet explorer 8 unable to connect to internet internet explorer 8 unable to connect to internet](https://cdn.wintechlab.com/wp-content/uploads/2019/04/Proxy-server-not-responding-1024x643.jpg)
I am not surprised that hospitals / academic institutions are using IE7. But hey, you're in this situation now so you need to deal with it as you find it. It strikes me that you probably should have researched your userbase before building the site.